How can we help you?

Contact us in all of our offices nationwide or through our website, make your query online.

International

Shipping envelopes and packages worldwide, with the trust and security provided by Olva Courier.

Availability:

  • The service is only available through our stores nationwide.

General characteristics of the service

  • The average delivery time is 1 to 5 days depending on the distance of the destination in regular conditions.*
  • The A3, A2 and A1 size envelopes will be considered as packages due to their dimension. The envelopes of other sizes must have a maximum weight of 0.5 kilos; if they have a greater weight, they will also be considered as packages.
  • The maximum weight of a package is 5 kilos.
  • Weight volume is applied in case the packages size is greater than the weight.
  • The envelope or package can be received by anyone who is in the delivery address by presenting their valid National Identity Card.
  • Delivery at home, office or Olva store. (According to delivery address)

Tracking characteristics:

  • It allows Image Display
  • It allows tracking via WEB

Insurance characteristics:

  • Guarantee of up to 10 times the base rate without General Sales Tax in case of loss, theft or deterioration.
  • If the value of the product is higher than S/.500.00 the customer has to pay a compulsory insurance of %0.06 of the value of the product.

Service restrictions

  • Jewels, firearms, computer items, purchase vouchers and living beings are not allowed.
  • The shipments of the products are made in normal conditions and temperatures.
  • Shipments with deadline: this type of shipments must be received by OLVA COURIER with at least 48 working hours in advance (Saturdays, Sundays and Holidays are not considered).

*Irregular conditions are flight cancellations, bad weather, roadblock, natural phenomena, external factors, socioecological factors, etc.

Preguntas Frecuentes

Usted puede solicitar, sin cargo adicional, el servicio de recojo de la correspondencia a enviar a su domicilio. Un operador calificado recogerá su correspondencia el mismo día de su solicitud. Si lo deseas también puede acercarse a cualquiera de nuestras trece sucursales en la provincia de Lima, o a una de nuestras 278 representaciones a nivel nacional. Si desea saber la ubicación de nuestras sucursales en Lima o a Nivel nacional ingresa aquí.

Si, para ello OLVA COURIER ha implementado el servicio COLLECT, mediante le cual Ud. realiza el envío y el costo del servicio lo cancela la persona o empresa que recibe la correspondencia al momento de hacer efectiva la entrega. Este servicio esta habilitado para todos los destinos nacionales, salvo algunas excepciones. Infórmese aquí sobre los destinos de cobertura collect. También puede llamar nuestra central 7140909 donde será debidamente informado sobre este y otros servicios.

Si, todos los envíos están asegurados con una póliza de transporte hasta por un monto máximo equivalente a 10 veces la tarifa base (sin incluir IGV) en caso de pérdida, robo o destrucción.

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