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Regular Delivery

Shipping envelopes and packages nationwide and worldwide, with the trust and security provided by Olva Courier.

Availability:

  • The service is available through any of the following sales channels: branches nationwide, our Call Center by calling 7140909, our website and the Olva Courier APP.

General characteristics of the service

  • The average delivery time in Lima METROPOLITAN Area is 24 hours; nationwide for department capital is 24 – 48 hours and for cities in transit the delivery time depends on the distance of the destination in regular conditions.*
  • The A3, A2 and A1 size envelopes will be considered as packages due to their dimension. The envelopes of other sizes must have a maximum weight of 1.3 kilos; if they have a greater weight, they will also be considered as packages.
  • The maximum weight of a package is 25 kilos. We can receive a maximum of 8 packages of 25 kilos per service.
  • Weight volume is applied in case the packages’ size is greater than the weight.
  • The envelope or package can be received by anyone who is in the delivery address by presenting their valid National Identity Card.

Pickup characteristics:

  • To schedule the pickup you must call 7140909, enter our website with the username and password or download our Olva Courier APP.
  • The maximum weight to schedule a pickup is 30 kilos, for greater weights contact the sales area by calling 7140905.
  • Pickup schedule is from 12pm to 3pm. All requests for pickup must be made at least 4 hours in advance.
  • It is essential that the envelopes or packages are ready within the pickup schedule frame.
  • The pickup will have an additional cost, rate is S/.5.00

Delivery characteristics: 

  • Only up to 3 attached slips are accepted.
  • Delivery at home, office or Olva branch. (According to delivery address)
  • Up to 2 delivery attempts. After the second attempt it is returned to origin (Olva branch or Origin Address)
  • The delivery schedule is:
    • M-F: 8 am a 6 pm
    • S: 8 am a 1 pm

Tracking characteristics:

  • It allows Image Display
  • It allows tracking via WEB
  • It allows tracking by APP

Insurance characteristics:

  • Guarantee of up to 10 times the base rate without General Sales Tax in case of loss, theft or deterioration.
  • If the value of the product to be sent is higher than S/.150.00 the customer has to fill out an affidavit format.
  • If the value of the product is higher than S/.500.00 the customer has to pay a compulsory insurance of %0.6 of the value of the product and attach the affidavit format.

Service restrictions

  • Jewels, firearms, computer items, purchase vouchers and living beings are not allowed.
  • The shipments of the products are made in normal conditions and temperatures.
  • Shipments with deadline: this type of shipments must be received by OLVA COURIER with at least 48 working hours in advance (Saturdays, Sundays and Holidays are not considered).

*Irregular conditions are flight cancellations, bad weather, roadblock, natural phenomena, external factors, socioecological factors, act of God or force majeure, etc. If irregular conditions continue, customers will be informed through our different customer service channels. 

Preguntas Frecuentes

Usted puede solicitar, sin cargo adicional, el servicio de recojo de la correspondencia a enviar a su domicilio. Un operador calificado recogerá su correspondencia el mismo día de su solicitud. Si lo deseas también puede acercarse a cualquiera de nuestras trece sucursales en la provincia de Lima, o a una de nuestras 278 representaciones a nivel nacional. Si desea saber la ubicación de nuestras sucursales en Lima o a Nivel nacional ingresa aquí.

Si, para ello OLVA COURIER ha implementado el servicio COLLECT, mediante le cual Ud. realiza el envío y el costo del servicio lo cancela la persona o empresa que recibe la correspondencia al momento de hacer efectiva la entrega. Este servicio esta habilitado para todos los destinos nacionales, salvo algunas excepciones. Infórmese aquí sobre los destinos de cobertura collect. También puede llamar nuestra central 7140909 donde será debidamente informado sobre este y otros servicios.

Si, todos los envíos están asegurados con una póliza de transporte hasta por un monto máximo equivalente a 10 veces la tarifa base (sin incluir IGV) en caso de pérdida, robo o destrucción.

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